AT&T E1814B - Manual (Page 49)

46
Appendix
There is no dial
tone
• First, try all the above suggestions.
• Move the cordless handset closer to the telephone base.
It might be out of range.
• The telephone line cord might be malfunctioning. Try
installing a new telephone line cord.
• Disconnect the telephone base from the telephone jack
and connect a different telephone. If there is no dial tone
on the telephone either, the problem is in your wiring or
local service. Contact your local telephone company.
The telephone
does not ring
when there is
an incoming
call
• Make sure the ringer is on (pages 12-13).
• Make sure the telephone line cord and power adapter
are plugged in properly (page 6).
• The cordless handset may be too far from the telephone
base. Move it closer to the telephone base.
• There may be too many extension telephones on the telephone
line to allow all of them to ring simultaneously. Try unplugging
some of them.
• If the other telephones in your home are having the same
problem, the problem is in the wiring or local service.
Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your
cordless telephone. Try installing your telephone as far
away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers, cel-
lular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen
appliances, and other cordless telephones.
Troubleshooting
The CHARGE
light is off • Clean the metallic charging contacts on the cordless hand-
sets and telephone base each month using a pencil eraser
or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are
plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before
plugging it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to
the Limited warranty section of this user’s manual for
further instruction.