AT&T E2728B - Manual (Page 45)

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Appendix
Troubleshooting
I get noise,
static, or weak
signal even
when I’m near
the base • Press the CHAN button while on a call until the interference has been
eliminated.
• Other electronic products can cause interference to your cordless
phone. Try installing your phone as far away from the following elec-
tronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is nor-
mal to experience static on your phone while the microwave oven is
operating. Do not install this phone in the same outlet or near a micro-
wave oven.
• If your phone is plugged in with a modem or a surge protector, plug
the phone (or modem/surge protector) into a different location. If this
solves the problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely have
better reception when not installed in a low area.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• If you subscribe to DSL service and if you hear noise during conver-
sations and/or your caller ID features are not functioning properly,
install a noise filter to the telephone line between the base unit and
the telephone line jack. Contact your DSL provider to obtain a noise
filter
I hear other
calls while
using my phone • Press the CHAN key while on a call to change to a clear channel.
• Disconnect the base unit from the telephone jack, and plug in a dif-
ferent telephone. If you still hear other calls, the problem is probably
in your wiring or local service. Call your local telephone company.
I hear noise in
the cordless
handset, and
none of the
keys or buttons
work • Make sure the power cord is plugged in securely.