Troubleshooting, Troubleshooting -106, Troubleshooting 1-106 – Konica Minolta bizhub C25 User Manual

Page 135

Advertising
background image

Troubleshooting

1-106

Troubleshooting

Symptom

Solution

The setting in the saved
presets are not applied.

Depending on the functions selected for the
printer, some preset settings are not saved.

The printer stops respond-
ing.

Depending on the operating system, some
paper size and paper type combinations are
not permitted. If the job was sent with an
incorrect combination of settings, the printer
stops responding. Be sure to print with the
correct combination of paper size and paper
type settings.

The printer is not detected
using Rendezvous/Bon-
jour.

Using Administrator mode in PageScope
Web Connection, select the [Enable] from the
[Bonjour] list on the [Bonjour] page.

Checking the version num-
ber of the printer driver and
PPD file.

- For Mac OS X 10.4:

Select the printer from Printer Setup Util-
ity, and then click [Show Info] in the [Print-
ers] menu. In the pop-up menu of the
Printer Info dialog box, select [Name &
Location].

- For Mac OS X 10.5/10.6:

Select the printer from [Print & Fax], and
then click [Options & Supplies]. Click
[General] tab.

The dialog box may appear
unusual when selecting
other manufacturer printer
and back to bizhub.

Close the Print dialog box, and then open it
again.

The custom paper size is
different from the size that
was set.

Depending on the operating system, the cus-
tom paper size settings may change slightly
due to OS round off errors in unit conversion
(for example, 5.80" may change to 5.79").

When printing 2 pages on
a single sheet of paper, the
pages are not centered on
the paper.

Depending on the operating system, the
pages are not centered on the paper when
printing two pages on a single sheet of paper
with the following paper sizes.

Legal, Letter Plus, Foolscap, Government
Legal, Statement, Folio

Advertising