Please do not return this product to the store, Roubleshooting – Bissell PET HAIR ERASER 3920 User Manual

Page 17

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roubleshooting

Vacuum cleaner and tools won’t pick up dirt

Possible causes

Remedies

1. Incorrect height adjustment

1. Adjust powerfoot to correct height

2. Hose not attached to suction opening

2. Firmly push curved hose wand into hose wand base

3. Twist 'n Snap hose not securely attached

3. Make sure Twist 'n Snap hose is snapped into locked position

4. Crack or hole in hose

4. Check hose and replace if needed

5. Broken or worn drive belt

5. Replace drive belt, see pages 12-13

6. Rotating floor brush bristles worn

6. Replace brush

7. Rotating floor brush jammed

7. Remove brush and clean debris from brush ends

8. Clog in vacuum

8. Clear clogs, see page 15

9. Dirt container full

9. Empty dirt container

10. Dirt container not installed properly

10. Position correctly and lock in place

11. Filters are dirty

11. Check pre-motor and post-motor filters

12. TurboBrush is clogged or debris is wrapped

12. Maintaining TurboBrush, see page 14

around the brush roll

Vacuum cleaner is difficult to push

Possible causes

Remedies

1. Incorrect height adjustment

1. Adjust powerfoot to correct height

Visible dirt escaping from cleaner

Possible causes

Remedies

1. Dirt container full

1. Empty dirt container

2. Filters missing or installed incorrectly

2. Check pre-motor and post-motor filters for correct

installation

3. Dirt container installed incorrectly

3. Pull out and re-insert dirt container correctly

other maintenance or service not included in the manual should be

performed by an authorized service representative.

thank you for selecting a BISSELL product.

Please do not return this product to the store.

For any questions or concerns, BISSELL is happy to be of

service. contact us directly at 1-800-237-7691.

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