Apple AppleCare Protection Plan for iPad - Manual (Page 14)

14 English
7. Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
(i) Provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase,
if requested;
(ii) Provide information about the symptoms and causes of the issues with the Covered
Equipment;
(iii) Respond to requests for information, including but not limited to the Covered Equipment
serial number, model, version of the operating system and software installed, any peripherals
devices connected or installed on the Covered Equipment, any error messages displayed,
actions taken before the Covered Equipment experienced the issue and steps taken to
resolve the issue;
(iv) Follow instructions Apple gives you, including but not limited to refraining from sending
Apple products and accessories that are not subject to repair or replacement service and
packing the Covered Equipment in accordance with shipping instructions;
(v) Update software to currently published releases prior to seeking service; and
(vi) Make sure to backup software and data residing on the Covered Equipment. DURING APP
FOR IPAD SERVICE, APPLE WILL DELETE THE CONTENTS OF THE IPAD AND REFORMAT THE
STORAGE MEDIA. Apple will return your iPad or provide a replacement iPad as the iPad was
originally configured, subject to applicable updates. Apple may install iOS updates as part
of hardware service that will prevent the iPad from reverting to an earlier version of the iOS.
Third party applications installed on the iPad may not be compatible or work with the iPad as
a result of the iOS update. You will be responsible for reinstalling all other software programs,
data and passwords.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND
AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF
RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR
ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE