Called menu, Configuration 4.1 – 2N IVR Editor manual v1.0.2 User Manual
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Configuration
4.1
22
Example: Suppose you get through to IVR. If your number is 602123456 or
603987654, you will be immediately routed to department 1 (line 10, VIP client
salesman, e.g.). If your number is different, you will be routed to department 2 (line
20, more salesmen for more clients) and played the DISA message. Then you will wait
for 5s as defined and be transferred to line 20 (dept. 2).
Called Menu
Calls are routed according to the Called Party Number (CPU) from this menu.
The CPN comes in the full format: 222333411, for example.
Use normalisation to avoid long number entering into the IVR Editor (222333411).
Remove the prefix (2223334) and add 6 to get number 611 (6 – added number, 11 –
remaining number from 222333411) for IVR.
6 is LCR routing to IVR and 11 is the internal subscriber number.
Caution - normalising
Enter 2223334 and add 6 for IVR routing. 11 is the internal subscriber
number.