2N IVR Editor manual v1.0.2 - Manual (Page 40)

Troubleshooting 6.1
36
6.1 Troubleshooting
For tips concerning solutions of other potential problems see
faq.2n.cz
.

I cannot see the configuration in the 2N ® IVR Editor.
 Place the configuration into the centre of the screen.

Voice messages cannot be played in the 2N ® IVR Editor.
 Check the voice message format (mp3, wav).

I cannot get through to IVR.
 Check the LCR settings by, for example, calling via the trunk with VoIP
from the PBX and accessing IVR.
 Set 866 for the internal line by default. (only for Omega Lite/48)

The changes have no effect on IVR.
 Update IVR by clicking on the ‘pencil’ and resave the configuration in the
Telephony services – Devices – DISA lines – web interface menu.