2N IVR Editor manual v1.0.2 - Manual (Page 6)

Product Description 1.1
2
1.1 Product Description
The 2N ® IVR Editor application helps users create a user-defined voice menu for 2N ®
Omega PBX series and 2N ® OfficeRoute systems. Call routing can be set according to
the following criteria: DTMF dialling, called party number (CPN), or calling subscriber
number (CLIP). Moreover, a user-defined voice message can be played, calls can be
transferred and timeouts can be defined.
Basic Features
 IVR – voice menu creation
 Up to 5MB configuration
 mp3, wav and alaw voice message playing
 While exported to tar.gz, the inserted mp3 and wav are reduced and
converted into the alaw format.
Benefits of 2N
®
IVR Editor Use
 Call routing in DTMF menu
Entering the DTMF menu, you can route your call using the DTMF characters
0-9,* and #.
 Call routing according to CLIP
If you know the calling subscriber number (a VIP client, e.g.), you can route
the call via a route other than that for the other calls.
 Call routing according to CPN
If your company has more numbers than one, you can route each called
number to a different extension or department.
 Call routing in DISA
Entering the DISA menu you can dial an internal subscriber/department
number, or wait and descend to the next IVR level.
 Easy installation