2N IVR Editor manual v1.0.2 - Manual (Page 29)

Configuration 4.1
25
Caution
 The prefix must always start with a different digit.
 Thus, there may be just one prefix for IVR routing.
 All called numbers are normalised.
 For normalising, remove the prefix leaving a three-digit number (both
after normalisation and addition).
 In this case, number 6XX is always the result of normalising (where XX
represents the last two digits of the called number, generally the internal
line number).
Transfer
There are two types of call transfer.
Transfer DTMF
This call transfer type is used for the DISA menu only where the calling subscriber
knows the called subscriber number and dials in.
Transfer DTMF:
Transfer to Number
For this call transfer type, enter the number of an internal line, department (user
groups in 2N
® OfficeRoute), VoIP phone connected to the 2N ® Omega PBX Ethernet
module/2N ® OfficeRoute, or an external telephone.
Example:
- transfer to department 10 (LCR routes the call via the
PBX).