Back cover, Rockwell automation support, Installation assistance – Rockwell Automation 1768-CNBR CompactLogix ControlNet Communication Module Installation Instructions User Manual

Page 36: New product satisfaction return

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Publication

1768-IN006A-EN-P - September 2007

PN 953002-95

Copyright © 2007 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

Rockwell Automation Support

Rockwell Automation provides technical information on the Web to assist you in using its
products. At http://support.rockwellautomation.com, you can find technical manuals, a
knowledge base of FAQs, technical and application notes, sample code and links to
software service packs, and a MySupport feature that you can customize to make the best
use of these tools.

For an additional level of technical phone support for installation, configuration, and
troubleshooting, we offer TechConnect Support programs. For more information, contact
your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can also
contact a special Customer Support number for initial help in getting your module up and
running.

New Product Satisfaction Return

Rockwell tests all of its products to ensure that they are fully operational when shipped
from the manufacturing facility. However, if your product is not functioning, it may need
to be returned.

United States

1.440.646.3434 Monday – Friday, 8am – 5pm EST

Outside United States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.

Outside United States

Please contact your local Rockwell Automation representative for return
procedure.

Allen-Bradley, Rockwell Automation, RSLinx Classic, RSLinx Enterprise, RSNetWorx for ControlNet, RSNetWorx for
DeviceNet, RSNetWorx for EtherNet/IP, CompactLogix, ControlLogix, ControlFlash, TechConnect, and Logix5000
are trademarks of Rockwell Automation, Inc.

Trademarks not belonging to Rockwell Automation are property of their respective companies.

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