Rockwell Automation FactoryTalk Historian SE 3.0 Live Data Interface User Guide - Manual (Page 11)

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technical resources. TechConnect service levels are provided at the
TechConnect site
(http://www.rockwellautomation.com/services/onlinephone/techconnect/).
When you contact Rockwell Technical Support, please provide:
 Product name, version, and/or build numbers.
 Computer platform (CPU type, operating system, and version
number).
 Exact wording of any messages that appeared on your screen.
 The message log(s) at that time.
 Descriptions of:
 What happened and what you were doing when the problem
occurred.
 How you tried to solve the problem.