VICI M Series - Manual (Page 24)

20
Technical Support
Technical support for this product is handled by the VICI facilities in Houston,
Texas, USA, and Schenkon, Switzerland.
USA Switzerland
Telephone: (713) 688-9345 Telephone: int+41 41 925-6200
Fax: (713) 688-8106 Fax: int+41 41 925-6201
Email: [email protected] Email: [email protected]
Firmware updates for the MicroLynx-4 can be downloaded from
www.IMSHome.com.
Returning Pumps for Repair
The following procedure must be followed when pumps are returned to VICI
for repair:
1. Contact VICI to obtain a Return Merchandise Authorization number (RMA#).
2. Complete and sign a decontamination report asserting that the pump has
been decontaminated and is safe for technicians to work on. Failure to do
so may delay the repair of your pump. A link to the report form is available
on the returns/repairs page under customer service at www.vici.com.
3. Complete a pump failure report, also accessible from the returns/repairs
page under customer service at www.vici.com.
4. Return the pump and the completed decontamination and pump failure
reports to:
VICI Valco Instruments Co. Inc.
Repair Department
Attn: RMA#
8300 Waterbury
Houston, TX 77055
or
VICI AG International
Attn: RMA#
Parkstrasse 2
CH-6214 Schenkon, Switzerland