Troubleshooting the integrated raid controller – Dell PowerEdge 1850 User Manual
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l
Hard drive not recognized by the system.
Action
1.
Run the appropriate online diagnostic test. See "
Using Server Administrator Diagnostics
" in "Running System Diagnostics."
For information about testing the controller, see the SCSI or RAID controller's documentation.
If the tests fail, continue to the next step.
2.
Run the System Setup program and insure that the SCSI controller is enabled.
See "Using the System Setup Program" in the User's Guide.
3.
If the integrated SCSI host adapter controls the SCSI hard drives, restart the system and press <Ctrl><a> to enter the SCSI configuration utility
program.
4.
Ensure that the primary SCSI channel is enabled, and restart the system.
See the documentation supplied with the controller for information about the configuration utility.
5.
Verify that the device drivers are installed and configured correctly. See the operating system documentation.
6.
Remove the hard drive and install it in another drive bay.
7.
If the problem is resolved, reinstall the hard drive in the original bay. See "
Installing a SCSI Hard Drive
" in "Installing Drives."
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier. See "
Getting Help
."
If the problem persists, the SCSI backplane board has a defective connector. See "
Getting Help
."
8.
Check the SCSI cable connections inside the system:
a.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b.
."
c.
Verify that the SCSI cable is securely connected to the SCSI riser board and the SCSI host adapter. on the riser card, or a SCSI host adapter card
installed in an expansion slot.
d.
Close the system. See "
9.
Format and partition the hard drive. See the operating system documentation.
10.
If possible, restore the files to the drive.
If the problem persists, see "
Getting Help
."
Troubleshooting the Integrated RAID Controller
Problem
l
Error message indicates a problem with the optional integrated RAID controller (when available).
Action
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTICE:
This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
NOTE:
If your system has an optional RAID controller card or riser card with RAID on motherboard (ROMB), restart the system and press
<Ctrl><a> or <Ctrl><m>, depending on the utility. See the documentation supplied with the controller for information about the configuration
utility.
NOTICE:
A newly-installed RAID battery must be charged for three to four hours of system operation before you can operate the RAID controller in
write-back mode. This is normal for a new battery.