Dell PowerVault DP500 - Manual (Page 81)

12. Open the system. See Opening and Closing the System .
13. Remove all expansion cards installed in the system. See Removing an Expansion Card .
14. Close the system. See Opening and Closing the System .
15. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
16. Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next
step.
If the tests fail, see Getting Help .
17. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
18. Open the system. See Opening and Closing the System .
19. Reinstall one of the expansion cards you removed in step 13 . See Installing an Expansion Card .
20. Close the system. See Opening and Closing the System .
21. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
22. Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
23. Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see Getting Help .
Troubleshooting an Optical Drive
Problem
l System cannot read data from a CD or DVD in an optical drive.
l Optical drive indicator does not blink during boot.
Action
1. Try using a different CD or DVD that you know works properly.
2. Enter the System Setup program and ensure that the drive's IDE controller is enabled. See Using the System Setup Program .
3. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics .
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Open the system. See Opening and Closing the System .
6. Ensure that the interface cable is securely connected to the optical drive and to the sideplane.
7. Ensure that a power cable is properly connected to the drive.
8. Close the system. See Opening and Closing the System .
9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see Getting Help .
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.