Dell PowerVault DP500 - Manual (Page 84)

1. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics .
2. Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is enabled. See Using the System Setup Program .
3. Restart the system and press the applicable key sequence to enter the configuration utility program:
l <Ctrl><C> for a SAS controller
l <Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
4. Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5. Remove the bezel. See Removing the Front Bezel .
6. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
7. Open the system. See Opening and Closing the System .
8. Ensure that the controller card is firmly seated in its connector. See SAS Controller Daughter Card .
9. If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected:
l Memory module
l Battery
10. Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are correct. See Installing a SAS Controller
Daughter Card .
11. Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane board.
12. Close the system. See Opening and Closing the System .
13. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows:
l If you have a SAS controller daughter card, see Getting Help .
l If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery. See Installing a RAID Battery . If replacing the
battery does not solve the problem, see Getting Help .
Troubleshooting Expansion Cards
Problem
l Error message indicates a problem with an expansion card.
l Expansion card performs incorrectly or not at all.
Action
1. Run the appropriate online diagnostic test. See Using the System Setup Program .
2. Open or remove the bezel. See Front Bezel .
3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the
computer and protecting against electrostatic discharge.