Dell Dimension 1100/B110 - Manual (Page 22)

22
Solving Problems
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an antivirus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go
to support.dell.com and search for the keyword
spyware.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : \ / : * ? “ < > | — Do not
use these characters in filenames.
A REQUIRED . D L L FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1 Click the Start button, click Control Panel, and then click Add or Remove Programs.
2 Select the program you want to remove.
3 Click the Change or Remove Program icon.
4 See the program documentation for installation instructions.