Print jobs do not print – Dell B3460dn Mono Laser Printer User Manual

Page 132

Advertising
background image

Action

Yes

No

Step 4

Check if the flash drive is supported.

For more information regarding tested and approved USB flash
memory devices, see

“Supported flash drives and file types” on

page 47

.

Is the flash drive supported?

Go to step 5.

Use a supported flash
drive.

Step 5

Check if the USB slot is disabled by the system support person.

Is the USB slot disabled?

Contact your system
support person.

Contact

technical

support

.

Print jobs do not print

Action

Yes

No

Step 1

a

From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.

Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 2.

Step 2

a

Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 3.

Step 3
If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.

Do the jobs print?

The problem is solved. Go to step 4.

Step 4

a

Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.

Note: For more information, see the setup documentation that
came with the printer.

b

Resend the print job.

Do the jobs print?

The problem is solved. Go to step 5.

Troubleshooting

132

Advertising