Troubleshooting a raid controller card – Dell PowerEdge 800 User Manual
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l
Device driver error.
l
Damaged or improperly connected hard-drive cables.
Action
1.
Run the appropriate online diagnostic test. See "
Using Server Administrator Diagnostics
" in "Running the System Diagnostics."
2.
Restart your system and enter the RAID configuration utility. See the RAID controller documentation.
3.
Ensure that the required device drivers are installed and are configured correctly. See the Dell OpenManage Server Assistant CD and the RAID controller's
documentation.
4.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5.
Open the system. See "
6.
Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the
controller card.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "
Configuring the Boot Drive
" in "Installing Drives."
8.
Ensure that the power cable is properly connected to the drive.
9.
10.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
11.
Format and partition the hard drive. See the operating system documentation.
12.
If possible, restore the files to the drive.
If the problem persists, see "
Getting Help
."
Troubleshooting a RAID Controller Card
Problem
l
Error message indicates a RAID controller problem.
l
RAID controller performs incorrectly or not at all.
Action
1.
Run the appropriate online diagnostic test. See "
Using Server Administrator Diagnostics
" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "
4.
Ensure that the controller card is firmly seated in its connector. See "
Installing an Expansion Card
" in "Installing System Components."
CAUTION:
See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTICE:
This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
NOTE:
When troubleshooting a RAID controller card, also see the documentation for your operating system and the RAID controller.
CAUTION:
See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.