Dell XPS/Dimension XPS - Manual (Page 46)

46 Solving Problems
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A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
R UN T H E P R O GR A M C O M P A T I B I L IT Y W I Z A RD —
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
T UR N T H E C O M P UT E R O F F — If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to 10
seconds until the computer turns off. Press the power button again to restart the
computer. The chkdsk program automatically runs during the start-up process.
Follow the instructions on the screen.
C HE C K THE S O F T W A R E D O C UM E NT A T I O N O R C O NT A C T THE S O F T W A R E
MA N UF AC T U R E R F O R T R O UB L E S H O O T IN G I NF O R MA T I O N
B AC K U P YOUR F I L E S IM M ED I A T E LY — If your computer has a CD-RW
drive installed, see the drive’s documentation for instructions.
E NSU R E T H A T Y O U HA V E NO T MA D E A N E R R O R W H I L E E N T E RI NG
D A T A — See the program documentation to ensure that the values or
characters you are entering are valid.
C HE C K F O R V IR US ES — Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
R E S T AR T T H E C O MP U T E R — Save and close any open files, exit any open
programs, and then shut down your computer through the Start menu instead of
by pressing the power button. Otherwise, you may lose data.
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