Dell XPS/Dimension XPS - Manual (Page 68)

68 Advanced Troubleshooting
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.dell.com | support.dell.com
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of
your problem and, if necessary, update the driver.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a
[!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver
or install a new driver (see page 68).
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com and your Dell Dimension ResourceCD
provide approved drivers for Dell™ computers. If you install drivers obtained from other sources,
your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP
Device Driver Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore (see
page 69) to return your computer to the operating state that existed before you installed the
new driver.
G0550bk1.book Page 68 Thursday, July 10, 2003 1:55 PM