Dell XPS 700 Jet Black - Manual (Page 62)

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Advanced Troubleshooting
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" on page 45
and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTE:
The Dell Diagnostics only operate on Dell computers.
Run Dell Diagnostics from your hard drive or from the Drivers and Utilities CD (ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1 Turn on (or restart) your computer.
2 When the DELL logo appears, press <F12> immediately.
NOTE:
Keyboard failure may result when a key is held down for extended periods of time. To avoid possible
keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.
NOTE:
If at any time a message appears stating that no diagnostics utility partition has been found, run the
Dell Diagnostics from your Drivers and Utilities CD (see "Starting the Dell Diagnostics From the Drivers
and Utilities CD " on page 64 ).
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop, then shut down your computer and try again.
3 At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the
keyboard to highlight Boot to Utility Partition, and then press <Enter>.
NOTE:
The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the
computer boots according to the boot sequence specified in system setup.
4 At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to
select the test you want to run (see "Dell Diagnostics Main Menu" on page 65).
NOTE:
Write down any error codes and problem descriptions exactly as they appear and follow the
instructions on the screen.
5 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
6 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1 Turn on your computer.
2 Press the eject button on the front of the optical drive to open the drive tray.
3 Place the Drivers and Utilities CD in the center of the drive tray, then press the eject button or gently
push on the tray to close it.
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