Kontron OmniClient - Manual (Page 53)

OmniClient – User’s Guide (V1.01)
52 www.kontron.com
13.
Technical Support
For technical support, please contact our Technical Support department:
Tel: +49 (8341) 803-333
e-mail: [email protected]
Web: http://www.kontron.com/support
Make sure you have the following information on hand when you call:

the unit part id number (PN),

the serial number (SN) of the unit; the serial number can be found on the type label, placed on
the right side of the
system.
Be ready to explain the nature of your problem to the service technician.
If you have questions about Kontron or our products and services, you can reach us by the above-
mentioned telephone number and on e-mail address or at:
www.kontron.com .
13.1. Returning Defective Merchandise
Please follow these steps before you return any merchandise to Kontron:
1. Download the corresponding form for returning a device with an RMA No. [RMA (Return of
Material Authorization)] from our website
www.kontron.com / Support / RMA Information.
You also can contact our Customer Service department to obtain an RMA No.:
e-Mail:
[email protected]
2. Ensure that you have received an RMA number from Kontron Customer Services before
returning any device. Write this number clearly on the outside of the package.
3. Describe the fault that has occurred.
4. Please provide the name and telephone number of a person we can contact to obtain more
information, where necessary. Where possible, please enclose all the necessary customs
documents and invoices.
5. When returning a device:

Pack it securely in its original box.

Enclose a copy of the RMA form with the consignment.