Welch Allyn Acuity and Mobile Acuity LT Central Monitoring Systems - User Manual - Manual (Page 156)

152 Chapter 10 Troubleshooting and maintenance Welch Allyn Acuity Central Monitoring System
Connection, patient room and patient ID
No audible alarm or alert tones are
coming from the central station
display. Look for a mute button on the display, and push it to restore sound.
Contact your Biomedical Engineering department if tones are not restored.
WARNING If an Acuity Central Station display is intentionally or
inadvertently muted, alarm and alert tones do not occur at the display.
If your central station display includes audible tones, remain aware of
whether they are occurring. If they appear to have stopped, ensure
that tones are restored.
WARNING Ensure that nothing is connected into the headphone jack
of the central station computer. A connection in this jack will mute any
audible tones from the display or the computer.
A menu that I do not recognize appears
on the Acuity Central Station screen. Acuity System Engineering menus are large, gray menus with only a password
entry line enabled: they appear along the left side of the Acuity System screen.
These menus are meant for use only by trained, authorized Welch Allyn service
personnel. Unauthorized use of these menus can result in unsafe alteration of
the Acuity System, including shut-down of the system.
If you inadvertently open a menu that you do not understand and that is not
explained in this manual, please disregard the menu and clear it from the
screen by pointing anywhere outside the menu and clicking on the left mouse
or trackball key.
Table 10. Troubleshooting the central station display
Problem Explanation
Table 11. Troubleshooting connection, patient room and patient ID
Problem Explanation
When I connected a wireless monitor to
the Acuity System, its map icon went
into the room that I had assigned it. But
now it isn’t in the room anymore, and it’s
a RM icon, meaning the patient hasn’t
been assigned a room. What happened? After your patient’s icon was successfully assigned to a room, a patient
connected to a hardwired monitor was assigned the same room, so your
patient was “kicked out.”
Assign another room to your patient.
When I connect a monitor to the Acuity
System,
does not appear on the Acuity Central
Station screen.
Ensure that you make a proper connection with the bedside network
connector.
If it takes more than a few seconds for the Monitor Connecting icon to appear,
disconnect the Acuity System network cable from the Acuity System network
connector on the Propaq monitor, and then reconnect.
If the icon still does not appear, call Welch Allyn Technical Services
department.
When I reconnect a wireless monitor
patient to the Acuity System, the
patient’s map icon disappears for a few
seconds before the
icon appears. This is normal in this circumstance. Simply wait the 20 seconds or so until the
Unconfirmed Patient ID icon appears.