Welch Allyn Image Capture System - User Manual User Manual
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Chapter 5 Maintenance
Welch Allyn Image Capture System
Review Draft
Company Confidential
Aug 24, 2004
System Administrator
password doesn’t
work.
Password is case sensitive.
Check the current status of the Caps Lock Key and
re-type the password.
Password updated and
forgotten or misplaced.
Contact Welch Allyn Technical Support (1-800-
535-6663) for assistance.
Initial System Administrator password is the word
“initial”.
Uninstalling and re-installing the software will
reactivate the “initial” password without losing
the existing images.
Image flickers.
PC constraints.
Go to the “Minimum System Requirements" on
page 1 and verify your PC meets these standards.
DV Converter connections.
Check the DV Converter cable connections.
Verify that the number 2 and number 6 dip
switches on the DV Converter box are set to on
and all other dip switches are set to off.
No Video on PC.
IEEE 1394 cable doesn’t
work.
Go to the “Minimum System Requirements" on
page 1 and verify your PC meets these standards.
PCI or PCMCIA Card is not
installed properly or there
is a card failure.
Check that the PCI or PCMCIA card is properly
installed. See “Equipment Setup” on page 5 for
more information.
Loose cable connection.
Verify all cable connections are in place.
Proper video device not
selected.
Go to the “Selecting the video device",
on page 14 to select the proper video device.
System is giving a
memory error, delayed
response, or image is
not processed.
System does not meet
minimum requirements.
Go to the “Minimum System Requirements" on
page 1 and verify your PC meets these standards.
Virtual memory error.
Try increasing the computer’s virtual memory
setting.
Add more physical memory to your computer.
Hard disk is full.
Compress and/or archive files.
Remove files from your PC.
Colposcope buttons
do not work, but the
Image Capture
Software buttons do
work.
Defective RS-232 cable.
Check your RS-232 cable for fraying, breakage, or
other damage.
A USB to Serial adapter is
used with the system.
Verify the system has a dedicated RS-232 port.
The Image Capture System does not support
interfaces that reside on a hub, docking station,
port replicator or adapter (such as a USB to
RS-232 adapter).
Conflict with another
program.
Check your system tray for programs such as
Active Sync.
Com port not properly set in
software.
Go to “Maintenance" and set the Com port to the
proper setting. Restart the PC.
Problem
Cause
Solution