V.I.O. POV.1.5 - Manual (Page 32)

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Return Policy
Any Product item, other than Special or Custom Orders, purchased from V.I.O.
may be returned within thirty days of purchase for any reason for a refund,
exchange, or credit towards another V.I.O. purchase. The returned items must
be in original condition and packaging. All original warranties, instructions, and
accessories must be accompanied by the original sales receipt. Return freight
must be prepaid. No C.O.D. returns will be accepted. V.I.O. may refuse a refund or
exchange or assess a charge for used or incomplete merchandise that is returned
or exchanged. Items showing use or abuse will be returned by V.I.O. to Buyer.
Returns or exchanges will not be made for items marked “as is” or “clearance.”
Refunds will be made by the same method as used to purchase the item. Refund
checks may take up to 14 working days to process.
Return Merchandise Authorization
Return Merchandise Authorization (“RMA”) policies are subject to revisions. Contact
the RMA Department regarding policies and returns. All returned merchandise
requires an RMA number. To obtain an RMA number, contact V.I.O. Customer
Service (10am - 5pm EST Monday-Friday) at 906.226.9393. Your RMA number
must be clearly marked on the OUTSIDE of the returned package. Packages
returned without this RMA number will be refused. Once the RMA number has
been assigned, it is important to return the Product within two weeks, otherwise
the RMA number will become void and the parcel will be refused. You must obtain
a new RMA if you are unable to make delivery to our address within two weeks.
Obtaining Service and Technical Assistance
We want to make sure you have the best possible experience with the POV.1.5; if
you have any questions or need assistance feel free to contact us.
Our web site is:
www.vio-pov.com
For live online assistance you can click the Live Help link at the top of the page.
Contact us by phone at: 888.579.CAMS (2267)
Our email is: [email protected]
Visit our Customer Care Blog: http://community.vio-pov.com/customercare
For news, videos, and other updates from V.I.O., please visit www.theviovoice.com