Panasonic KX-P3123 - Manual (Page 88)

Troubleshooting
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Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table 5.1 will assist the user in identifying and correcting some of the more common
problems. If you need additional help, contact the store from which the unit was purchased.
Table 5.1 —Troubleshooting
Symptom Possible Cause Probable Solution
Ink smears Head gap lever is not in the
proper position Move the lever toward the (+)
position until ink does npt smear
( D ® * P . 1 3 )
Printout is faint Head gap lever is not in the
proper position
Set the lever to the proper
position (1®* P. 13)
Carriage moves but there is no
printing Ribbon is not installed correctly Re-insert ribbon ( cs* P. 15)
Head gap lever is not in proper
position Set the lever to the proper
position {cs* P. 13)
Paper out detector inoperative P.O. Disable Set P.O. Enable (P. 55, 63)
Printer does not power up No AC power Check power cord (c®* P. 13)
Power is on but printer does not
print
Printer is not ON LINE Press ON LINE switch
Interface cable is not properly
connected
Secure connection (cs’ P. 14)
Out of paper Install new paper
{ N o t e on next page)
Printhead has become
overheated
Allow the printhead some time to
cool down. The printer will
automatically resume printing
Carriage stops moving, all
indicators start blinking Path of printhead is blocked Turn the power off. Clear the
path then turn the power back on
to resume printing
Paper wrinkles when using
tractor feed
No reverse tension on paper Set paper supply lower than
printer
Selector switch is in " Q ’’
position Set selector to “ || ” position
Printer cannot load single sheet
in Friction mode Cut sheet feeder is Enable Set cut sheet feeder to Disable
when not using the cut sheet
feeder (i®* P. 55, 63)
Paper feed selector is in “ "
position
Set selector to “ Q ” position
Cut sheet feeder does not work Cut sheet feeder is Disable Set cut sheet feeder to Enable
{P. 55)
Paper feed selector is in the
“ P ” position
Set paper feed selector to the
“
Cl
” position
Unexpected characters appear
in printing Emulation is set incorrectly Check printer
s o f t w a r e paci*
emulation accor(
(US’ P.32)
Printout is double-spaced Auto LF is ON Set Auto LF to C
(i^ P.55,63)
(Continued)
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