Teleservice, Concierge service, Roadside assistance – BMW 2012 5 Series User Manual
Page 254
Press the SOS button to contact the BMW
Assist Response Center.
TeleService
General information
TeleService supports communication with your
service center.
▷
Data on the vehicle's service requirements
can be sent directly to the service center. In
this way, the service center can plan its work
in advance. This shortens the duration of the
service appointment.
▷
In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance.
▷
The service varies by country.
▷
Connection costs may ensue.
▷
Services may be restricted abroad.
Requirements
▷
BMW Assist is activated.
▷
Wireless reception is available.
▷
The ignition is switched on.
Use of TeleService
The TeleServices are typically activated in the
vehicle.
Even TeleService Customer Service is not ac‐
tive, a voice contact to Roadside Assistance is
still possible.
To continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Concierge service
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations or hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional BMW Convenience Plan.
Starting the Concierge service
1.
"BMW Assist" or "ConnectedDrive"
2.
"Concierge"
3.
"Start service"
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Roadside Assistance
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐
down.
Roadside Assistance can also be contacted via
a Check Control message, refer to page
Start Roadside Assistance without
BMW Assist or TeleServices
1.
"BMW Assist" or "ConnectedDrive"
2.
"Roadside Assistance"
The Roadside Assistance number is dis‐
played. If the mobile phone is paired, a con‐
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Communication
ConnectedDrive
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