Customer relations, Service request – BMW 2012 5 Series User Manual
Page 256
Opening the start page
1.
"Options" Open.
2.
"Display start page"
Loading a new page
1.
"Options" Open.
2.
"Update"
Cancel
1.
"Options" Open.
2.
"Cancel loading"
Customer Relations
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicles not equipped with BMW
Assist or TeleService
1.
"BMW Assist" or "ConnectedDrive"
2.
"Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Vehicles equipped with BMW Assist or
TeleService
1.
"BMW Assist" or "ConnectedDrive"
2.
"Customer Relations"
3.
"Start service"
Service Request
At a glance
Sends information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1.
"BMW Assist" or "ConnectedDrive"
2.
"Service Request"
3.
"Start service"
A Service Request can be started via a Check
Control message, refer to page
Seite 256
Communication
ConnectedDrive
256
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