Comtrol RocketPort Windows 98 - Manual (Page 33)

Troubleshooting 33
Windows 95/98
3. Verify that you have obtained and installed all Microsoft service
packs for your operating system.
4. Verify that you have the latest Comtrol driver for your adapter
and operating system. Current versions of all Comtrol software
can be downloaded at no charge from the Comtrol web or ftp sites.
5. Verify that you are using the correct ports. The
RocketPort 8J uses the displayed bracket.
The RocketPort 4J uses four RJ45 jacks. The port
at the “top” edge of the card is Port 1, and the port
at the “bottom” edge of the card is Port 4.
6. If you are using an ISA-bus adapter, check to
make sure that the DIP switch on the adapter is
set an I/O address that matches the I/O address
selection, and that there are no address or
interrupt conflicts with other boards.
7. Use the Advanced Board Options to reset the
Scan Rate and IRQ to the default settings.
8. Make sure the RocketPort is seated firmly in the
expansion slot, and that the expansion slot screw
is in place.
9. Remove the driver software and reinstall it,
using a different I/O address (ISA-bus adapters only).
10. Use the Test Terminal program (page 38) to troubleshoot
communications on a port-by-port basis.
11. Use the Port Monitor program (page 40) to check for errors,
modem control, and status signals.
12. Shut down the server, reboot from the Diagnostic diskette, and
follow the on-screen instructions to test the hardware.
13. If you are unable to resolve the problem, see the Introduction for
information on contacting Comtrol technical support.
Known Issues
In addition to the general tips listed above, we have identified a
number of specific issues and conditions that affect RocketPort or
RocketModem performance.
• All products
The Control Panel Add/Remove Software option can be used to
remove the driver, version 1.42 or later. Earlier versions of the
driver cannot be removed through this option.
If you need help removing an earlier driver from your system, see
for information on contacting Comtrol technical support.
Modem
1
2
3
4
5
6
7
8
Port/