Comtrol RocketPort Windows 98 - Manual (Page 8)

8 Technical Support
Introduction
Technical Support
Comtrol has a staff of support technicians available to help you. U.S.
and U.K. telephone support is available during business hours,
Monday through Friday (holidays excluded), at the phone number(s)
listed on the previous page. Before you call Comtrol technical support,
please have the following information available.
* Serial numbers can be found on a printed tag on the RocketPort/
RocketModem circuit board.
** Part numbers can be found on both the box and on a tag on the
circuit board. It is a six-digit number similar to this: 96850-4.
*** The I/O address is set in two places: in the DIP switch block on
the circuit board, and in the driver software. The IRQ, if used, is
set in the driver software only.
Table 1. Support Call Information
Item Information
Product name
Country where used
Serial number*
Part number**
I/O address***
Interrupt (IRQ)***
Operating system type and
release
OS service pack number
Driver version number
Computer make, model,
and speed
Other Comtrol products
installed and their I/O
addresses, if applicable
Other serial port adapters
installed and respective
COM port numbers