GMC 2009 Sierra - Manual (Page 447)

Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text
Telephone (TTY) Users ................................7-5
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-9
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-11
Reporting Safety Defects ................................7-14
Reporting Safety Defects to the
United States Government ..........................7-14
Reporting Safety Defects to the
Canadian Government ................................7-15
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-17
OnStar
® ......................................................7-18
Navigation System ........................................7-18
Radio Frequency Identification (RFID) ..............7-18
Section 7 Customer Assistance Information
7-1