GMC 2009 Sierra - Manual (Page 449)

Although you may be required to resort to this informal
dispute resolution program prior to filling out a court
action, use of the program is free of charge and
your case will generally be heard within 40 days. If you
do not agree with the decision given in your case,
you may reject it and proceed with any other venue for
relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you to
be aware of its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by an
impartial third party arbiter, and may include an informal
hearing before the arbiter. The program is designed so
that the entire dispute settlement process, from the time
you file your complaint to the final decision, should be
completed in approximately 70 days. We believe our
impartial program offers advantages over courts in most
jurisdictions because it is informal, quick, and free of
charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685. Alternatively, you can call
the General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your Vehicle
Identification Number (VIN).
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