GTCO Super L VI - Users Guide - Manual (Page 44)

Super L VI 44
Troubleshooting Chart
The following table lists common Super L VI problems, their causes and their solutions.
Problem Cause Solution
Frozen screen pointer
Screen pointer appears to
shake or jitter
Transducer is in Sleep Mode.
Menu Strip is in
Configuration Mode.
Tablet plugged into the
wrong serial port on the
computer.
Tablet not powered
correctly.
Batteries low in transducer.
Software application set up
incorrectly.
Another device is connected
to a COM port that shares
the same IRQ as the tablet
COM port (i.e., your tablet is
connected to COM1 IRQ4
and your modem is
connected to COM3 IRQ4).
Tablet is set too close to the
screen monitor.
Tablet’s frequency setting Press any button on the
transducer.
If the configuration light is
on, click on the Config/Exit
key on the Menu Strip.
Is the serial port being used
correctly identified in your
software application?
Check that the power cable
is installed correctly.
Replace the batteries in the
transducer.
Check that the tablet is
identified in your software
application.
Move one of the devices to
another COM port. Contact
your system manufacturer
for assistance in relocating
the device.
Move the tablet farther away
from the screen.
Alternate the transducer’s