Microtel MicroWin 2000 - Manual (Page 105)

MicroWIN 2000 Manual
Version 1.0
Appendix H – Troubleshooting
This section could be looked at when COM Errors are occurring.
Problem: When I try to connect Local to my dialer, MicroWIN 2000 never finds the
dialer. What’s wrong?
In This Order:
1) Make sure that no other program is using this COM Port.
2) Make sure that the dialer is turned on and the firmware is correct (version 3.0). See
the section Setting Up a Dialer to Talk to MicroWIN 2000, Page 6 to make sure that
the dialer has been setup properly.
3) Make sure that correct COM Port is setup as Local in MicroWIN 2000.
4) Check to see if the serial cable from the computer’s COM Port (Not Parallel) to the
dialer’s Printer Port is connected properly. Don’t use a Null Modem.
Okay, I’ve checked all this. Still nothing. What now?
Check these out:
1) The dialer’s Printer Port could be setup to be used as a Printer. Using a touch-tone
phone, press *059. If it says ‘Printing Enabled’, press **0590. Try connecting again.
2) Try and not move the mouse while it is connecting. If this solves the problem, it
could be some conflict between the COM Port and the mouse Port.
3) Check for other COM Port conflicts on the computer.
Problem: When I try to connect with a Modem to my dialer, MicroWIN 2000 never
finds the dialer. What’s wrong?
If the modem goes to callout and the status says that it has an error initializing the
modem, then check the initialization strings for the modem. See section Setting Up
COM Ports, Page 13.
If the modem calls out to the dialer and it sounds like the dialer doesn’t answer (the call
just rings):
1) a wrong phone number could be typed in
2) the dialer could be turned off or not plugged in
3) the dialer Ring Count could be set too high
If it sounds like the dialer answers the phone and immediately speaks its voice response,
the dialer is probably in Voice Answer Mode. It should be setup in Data Answer Mode.
(**0581 – See section Setup a Dialer to Talk to MicroWIN 2000, Page 6).
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