Microtel MicroWin 2000 - Manual (Page 108)

Appendix J – Answers to Commonly Asked Questions
Q. I have several dialers in my system that are setup to call MicroWIN 2000, but I
rarely receive any call-in data from them, even though I know that they are
receiving alarms that should be triggering call-ins.
A. >It is possible that the Poll Intervals for the MicroWIN entries are too small
compared to the number of entries in the system. This may be causing the dialers to
get busy signals every time they try to make a call-in. Try setting your entry
automatic callout intervals to a longer time.
>Also, check to make sure that the phone numbers used to call MicroWIN on your
dialers have the *990 telephone escape code. If this is not in the phone number, it
will call MicroWIN 2000 but not communicate as a modem.
Q. My dialers are setup to call MicroWIN 2000, but I have not received ANY call-in
data from them, even though I know that they are receiving alarms that should
be triggering call-ins.
A. >You may be operating MicroWIN 2000 in Manual Polling Mode. Remember that
Automatic Polling Mode must be turned on in order for MicroWIN 2000 to receive
call-ins. Also remember that each Entry that you want to accept call-ins will need to
be called out to at least once so that MicroWIN 2000 can record the ID from that
dialer so it knows what dialer is calling it.
>Make sure that your dialer has a system telephone number that is unique. This value
must be present or call-in data won’t be stored.
>Again, check to make sure that the phone numbers used to call MicroWIN on your
dialers have the *990 telephone escape code. If this is not in the phone number, it
will call MicroWIN 2000 but not communicate as a modem.
Q. I would like to operate MicroWIN 2000 to only answer incoming calls, but the
manual says that Automatic Polling Mode must be turned on in order to receive
call-ins. How can I configure the system so that I am not calling out to the
dialers, but rather only recording call-ins.
A. An entry can be stopped from making automatic callouts by disabling the automatic
Snapshots and Archives of this entry. Even though this entry’s callouts are Disabled,
call-ins from its associated dialer will still be stored to this entry in MicroWIN 2000.
Remember that each entry must at least callout once to its associated dialer before
MicroWIN 2000 will know which dialer corresponds to what entry.
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