User manual - optima ups 6k/ 10k (english), Troubleshooting – XMART Optima-RACK 10K User Manual
Page 38
 
USER MANUAL - OPTIMA UPS 6K/ 10K (ENGLISH)
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20140805 Tower-Rack 6K-10K ISOTX
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TROUBLESHOOTING
PROBLEM DESCRIPTION
PROBABLE ROOT CAUSE
SUGGESTED ACTION
* LCD does not show input voltage value 
* AC input failure alarm active 
(1 beep / 4s) however AC input source is OK 
Input power cord is not connected
Check input power cord connection.
Input power cord is connected into UPS 
outlet. 
Check input power cord connection.
UPS cannot be powered on even AC input is OK. 
Beep alarm is active (1 beep/s) & LCD shows: 
 
 
EPO function is active. 
 
Re-establish emergency power off 
switch and set UPS in normal mode. 
UPS cannot be powered on even AC input is OK.
ON push button is not been selected 
properly 
Push ON button during 2 seconds or 
longer 
1 beep / s alarm is active and LCD shows: 
 
Internal or external batteries are not 
properly connected 
Check battery connection.
* Code 27 
* Active: 
* Continuous beep 
Very high voltage at batteries or charger 
failure 
Batteries and charger must be 
inspected by qualified personnel 
* Code 28 
* Active: 
* Continuous beep
Very low voltage at batteries or charger
failure
Batteries and charger must be
inspected by qualified personnel
* Intermittent:
+
* 2 beeps per second.
UPS overloaded
Disconnect devices from UPS outlets 
until solving overload 
* Intermittent:
+
* 2 beeps per second. 
* By-Pass activated 
UPS overloaded. UPS has changed to 
BYPASS mode to avoid internal 
damage. 
Disconnect devices from UPS outlets 
until solving overload 
After repetitive small overloads, UPS 
has changed to BYPASS mode. 
Disconnect devices from UPS until 
solving overload. Then power off UPS 
and re-star it. 
* Code 43 
* Active: 
* Continuous beep 
UPS has been automatically powered 
off because overload. 
Disconnect devices from UPS outlets 
until solving overload. Then power 
ON. 
* Active: 
* Continuous beep 
UPS has been automatically powered 
off because short circuit detected at 
output. 
Check short circuit problem in 
devices connected to UPS 
 
* Intermittent: + 
EP
* 1 beep / s
Parallel communication lost.
Check parallel cables and PAR 00X 
text on each LCD. If problem is solved 
reset alarm with UP and DOWN 
simultaneous key selection.
* Any of the error codes activated
Probable internal UPS failure.
Contact service center.