Xblue Networks X-50 - Manual (Page 41)

XBLUE Networks 41
Telephone Feature Description Table
Agent Log On/Of
f - UCD
Gr
oup
4
Agent Log On/Off ‐ UCD Group
•
*91 - Agent log On
•
**91 - Agent Log Out
Description:
Any extension programmed into a UCD group is considered an “Agent”. At times, an extension may want to stop their
extension from ringing so they can simply “Log Out” of the UCD Group.
Operation:
From an Idle X2020 Telephone Dial **91 to log out of a UCD group, dial *91 to log back into the UCD group.
Notes:
1. The extension must be programmed as a member of one or more UCD Groups.
2. When an agent logs out, they log out of all UCD groups.
3. When an agent logs in, they log out of all groups
4. There is no visual indication (lamp or LCD) when an agent is logged off.
Alphanumeric Display
Description
The XBLUE X2020 telephone comes standard with a graphic LCD display that supports 64 alphanumeric characters.
Operation:
N/A
Notes:
Automatic Hold
Description:
This feature helps simplify the call handling process by allowing you to answer a call and then press a preprogrammed
extension button without pressing the hold button first. The answered call will automatically be placed on hold. to
pickup the held call you just press the hold button or another extension can press the preprogrammed telephone line
button.
Operation:
This is an automatic feature in the X2020 telephone.
Notes:
1. This will work when you are on a Intercom or telephone line call
2. Automatic Hold can be disabled by the administrator in the X-50 system. It is found in the “Programmable
Line Key” parameter in the “Voice” --> “Phone Section”.