Document Outline

• 1 Notices and Conventions
  • Notices
    • Revision Table
    • Hearing Aid Compatibility
    • UL/CSA Safety Compliance
    • Docmentation Disclosure
    • FCC Statement
      • TABLE 1.1 FCC Information Table
    • CE Declaration of Conformity
    • Environment
    • Copyright Notice
    • Trademarks
      • 1. To avoid damage to yourself or the equipment read the installation instructions carefully before installing or powering up the system.
      • 2. Opening the X-50 system may cause damage to the installer or the equipment as well as void the manufactures warranty.
      • 3. Do not install any equipment in direct sunlight or expose it to excessive heat or fire.
      • 4. Do not install any equipment where it can get wet by rain or other moisture or water.
      • 5. Do not install any equipment in an area where it can be subjected to high or low impact.
      • 6. When cleaning the equipment (system and phone) use a fine damp cloth. Never use solvents such as trichloroethylene or acetone...
      • 7. The equipment is designed to work in temperatures ranging from 32 to 100 degrees, with a relitive humidity of less than 80 percent.
      • 8. Do not install any equipment within 10 feet from a device that emits radio frequency equipment, such as TV’s, radios or other...
      • 9. Do not connect the LAN or WAN port to anything other than a ethernet network. Voltage from a telephone line may cause serious damage, which is not covered by the warranty.
      • 10. Be sure that there is no power intruptions when performing a system upgrade. If the power fails during an upgrade, the system may need to be returned to have the software reloaded, at the owners expense.
      • 11. Do not work on or install the system during a lightning storm. If possible, it is a good idea to unplug all connections to the system during a lightning storm. Lightning damage is not covered by the manufacturer’s warranty.
      • 12. It is a good idea install the equipment where it is out of reach of children.
      • 13. Only plug the system into a standard 120 Volts AC + 10%.
      • TABLE 1.2 Componet Part Numbers
• 2 Introduction
  • Product Configuration
    • LAN vs. WAN
    • E-mail Delivery
    • Remote Telephones
    • Creating a Voice Network
    • Things to know about the product
      • TABLE 2.1 Maximum Configuration
      • TABLE 2.2 Physical System Capacities
      • TABLE 2.3 System Software Capacities
      • TABLE 2.4 LED Function
• 2 System Specifications
  • TABLE 2.1 System Specification
  • TABLE 2.2 Environmental
  • TABLE 2.3 IP PBX Configuration
  • TABLE 2.4 WiFi
  • TABLE 2.5 Default LAN and WAN Ports
  • TABLE 2.6 Physical Connectors
  • TABLE 2.7 X-50 System Capacities
  • TABLE 2.8 VoIP & Signalling Protocols
  • TABLE 2.9 Internet Protocol
• 3 Feature Description
  • System Feature Description Table
    • TABLE 3.1 VoIP Module Features
    • Access Control - Browser
      • TABLE 3.2 Password levels
    • Account Code
    • Agent (UCD) Logon/Logoff
    • Alarm
    • Alternate Attendant
    • Announcement Only Mailbox
    • Answer Position
    • Automated Attendant (Receptionist) (AA)
    • Automatic Daylight Savings (NTP)
    • Automatic Hold
    • Automatic Line Select (Hot Line)
    • Automatic Provisioning
    • Automatic Route Select (ARS)
    • Backlit Display
    • Basic Calling
    • Busy Call Back
    • Busy Lamp Field (BLF)
    • Call Abandon
    • Call Forward
    • Call Operator
    • Call Park
    • Call Pickup Group
    • Call Restriction
      • 1. If there are no entries in either the allow or deny tables, all calls are allowed. If there are entries in either table the calls are evaluated in the following order:
      • 2. Deny Table - If the dialed digits match an entry in the deny table the call is denied. If the dialed digits do not match an entry in the deny table, the call is sent to the allow table.
      • 3. Allow Table - If the digits match an entry in the allow table, the call is allowed. If the digits do not match an entry in the allow table, the call is denied.
    • Call Routing
    • Call Waiting
    • Caller ID
    • Class of Service
    • Conference
    • Day & Night Service Mode
    • Daylight Savings
    • Default Setting
    • Direct Inward Dial (DID)
    • Direct Inward System Access (DISA)
    • Direct Telephone Line Access
    • Distinctive Ringing
    • Domain Name Server (DNS)
    • Emergency Call
    • Extension Password
    • E-mail Delivery of Voicemail Messages
    • FAX/Modem Detection
    • Flash
    • Flexible Numbering Plan
      • TABLE 3.3 Default Numbering Plan
    • X-50 to X-50
    • Hot Dial Keypad
    • Last Number Redial
    • Least Cost Routing
    • Line Group
    • Live Call Record
    • Meet Me Page
    • Message Waiting Indication (MWI)
    • Music on Hold
    • Mutual Mailboxes (Group Mailbox)
    • Navigation Keys
    • Night Service
    • Numbering Plan
    • Off Hook Preference
    • Outside Calls
    • One Touch Record
    • Paging
    • Pause Insertion
    • Phantom Mailbox (Extension)
    • Phonebook
    • Power Failure Transfer
    • Programmable Buttons
    • Redial
    • Registration Server
    • Remote Management
    • Service Mode
    • SIP Trunk
    • Soft Interactive Keys
    • Speed Dial
    • Station Lock
    • Station Message Detailed Recording (SMDR)
    • System Speed Dial
    • System Time and Date
    • Time and Date in Display
    • Toll Restriction
    • Transfer
    • Traveling Class of Service
    • Trunk Group
    • Unified Call Distribution (UDC) or Hunt Group
    • UCD Reroute
    • Virtual Extension (Phantom)
    • Voice Mail
    • Wizard Setup
• 4 Telephone Feature Description Table
  • Telephone Feature Description Table
  • Agent Log On/Off - UCD Group
  • Alphanumeric Backlit Display
  • Automatic Hold
  • Busy Callback
  • Call Forward - Forking
  • Call Forward
  • Call Hold
  • Call Log
  • Call Park
  • Call Pickup
  • Call Waiting
  • Call Blocking
  • Conference - 3 Way
  • Class of Service - Traveling
  • Distinctive Ringing
  • Do Not Disturb (DND)
  • Extension Feature Reset
  • Feature (Flexible) Button Programming
  • Feature Button Reset
  • Hold Reminder
  • LCD & Interactive Buttons
  • Multi-Line Appearance
  • Mute
  • On-Hook Dialing
  • Paging
  • Paging Allow/Deny
  • Phonebook
  • Phone Lock/Unlock
  • Plug and Play
  • Reminder Tone
  • Service Mode
  • Telephone Line Flash
  • Transfer
  • Volume Control
  • Web Management
• 5 Installation
  • Installation Planning
    • Basics
      • 1. Never perform any wiring in a wet location, while standing in water or during a lightning storm.
      • 2. The X-50 should be installed in a well lit location with proper ventilation, having an optimum temperature range from 40° to 95° F and a relative humidity range of 20 to 80 percent.
      • 3. The X-50 should not be installed where it will be exposed to direct sunlight or heat.
      • 4. Do not install the X-50 close to or in a strong magnetic field, such as those generated by heavy motors, televisions, copy ma...
      • 5. Be careful when connecting any type of antenna or power through a cable that will be connected directly or indirectly to the X-50.
    • Where to begin
      • 1. Will this system be a standalone system or part of a voice network?
      • 2. Will this system be the “Master” system in a Voice Network?
      • 3. Will this system have any remote workers?
      • 4. Will the system be connected to PSTN Lines?
      • 5. Will the system join an existing network or will it be on it’s own network?
      • 1. Locate where the PSTN telephone and DSL/Cable lines enter the building.
      • 2. Verify that all cables, between data devices, are Category 5, 5E or 6.
      • 3. Cables between the FXS Port, labeled “TEL” (Analog Telepone Port) or PSTN telephone lines can be Category 3, 5, 5E or 6. It is acceptable to use Category 3 cabling when connecting the FXO (Telephone Lines) and the FXS (Single Line Telephone).
    • Installing the X-50 VoIP Telephone System
      • 1. Remove all of the components from the box.
      • 2. Wall Mount - locate the supplied wall template and secure it to the wall. Drill starter holes and place the supplied anchors ...
      • 3. Table or shelf Mount - There are two ways to mount the system on a table or shelf, vertical and horizontal, neither has an advantage over the other.
    • Before Programming the X-50
• 6 Programming Wizard
  • Getting Started
    • Setup Wizard
    • Setup Wizard Tabs
    • WAN Port Settings
      • TABLE 6.1 Suggested 4-Digit Numbing Plan
      • TABLE 6.2 Suggested 3-Digit Numbing Plan
• 7 Advanced Programming
  • Advanced Programming
    • Device Information
    • Advanced Setup - WAN
    • Advanced - WAN
    • Advanced - NAT
    • Security
    • Quality of Service (QoS)
    • Routing
    • Dynamic DNS
    • Universal Plug and Play (UPnP)
    • File Server
      • 1. On a computer connected to the network, go to “Start” and locate “Control Panel”
      • 2. In Control Panel click on the “System” icon
      • 3. Click on the “Computer Name” tab (Windows 7 users will click on “Advanced System Settings”) and then locate the “Computer Name” tab.
      • 4. The workgroup name can be found in the middle of the “Computer Name” tab, next to “Workgroup:”.
    • Printer Server
      • 1. On a computer connected to the network, Click on “Start” and “Printer” (Windows7 - go to “Devices and Printers”
      • 2. Click on “Add a Printer”
      • 3. Click on “Add a network printer” and then press “Next”
      • 4. Click on “Connect to a printer on the Internet or on a home or office network.”
      • 5. In the URL text window, enter “http://” plus the IP Address, “/printers/” plus the entered “printer name”. For example, “http://192.168.10.1/printers/CanonPrinter” and then press next.
      • 6. Select the printer manufacturer and then select the specific printer.
      • 7. Click on Finish
• 8 Wireless Programming
  • Wireless Programming
    • Basic
    • Additional Networks
    • Security
    • Wireless Bridge
    • Advanced
    • Station Info
    • Power Saving
    • XBLUE Wireless Universal Adapter
      • 1. Make sure that the wireless on the X-50 is on line and operational.
      • 2. Connect the Ethernet cable from the Wireless adapter to the X2020 telephone’s network connection.
      • 3. The integrated wireless adapter will automatically locate the X-50, and authenticate, and download the security password.
• 9 Voice
  • Voice
    • Phone Extension
    • SIP Authentication
    • Extension Line Keys
    • Trunk
    • SIP Trunks
    • Direct Inward Dial
    • Trunk Groups
    • Answer Position
    • Call Routing Rules
    • Call Restriction Rules
    • System
    • Numbering Plan
    • Service Mode
    • Transmission
    • Internet Gateway Group - Voice Network
    • Station Message Detail Recording (SMDR)
    • SMDR Configuration
    • SMDR View
    • UCD Call Log
    • Voicemail
    • Auto Attendant
    • Single Digit Dialing Table
      • TABLE 9.1 Enter 45 + N
    • Voicemail
    • House Keeping
    • Phone Extension
    • Virtual Extension
    • Update MOH File
    • Holiday Settings
    • Advanced
    • STUN
    • Registered Phones
• 10 Management
  • Management
    • Settings
    • Settings
    • Update
    • Restore Default
    • System Log
    • TR-069
    • Time Settings
    • Access Control
    • Passwords
      • TABLE 10.1 Passwords
    • PTC Configuration
    • Update Software
    • Reboot
• 11 Diagnostics
  • System Diagnostics
• 12 Voicemail
  • Getting to Know your Voice Mailbox
  • Setting up your Voice Mailbox
  • Using your Voice Mailbox
  • Remote Message Pickup
  • Voicemail Administration
  • Administration Flow Chart
• 13 Glossary of Terms
  • Glossary
    • TABLE 13.1 Some Network Time Protocol
    • TABLE 13.2 Well Known Ports
• Index