Xblue Networks X-50 - Manual (Page 32)

Feature Description
32 XBLUE Networks
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Answer P
osi
tion
Answer Position
Each of the six analog (PSTN) and eight SIP trunk lines can be programmed to ring at the Operator, Auto
Attendant, Extension or UCD hunt group for both day and night. When set to operator - callers will ring the
extension that is programmed as the operator in the system. When set to auto attendant - callers will ring one of
the four auto attendant ports and be answered with the appropriate day, lunch, night, holiday or temporary
outgoing message. When set to Extension - callers will ring the entered extension. When set to Universal Call
Distribution (UCD) Group - all members of the group (up to 25 members can be entered into each group) will
ring.
Automated Attendant (Receptionist) (AA)
The system comes standard with an integrated four port Automated Attendant (Receptionist) which can perform
up to four simultaneous tasks. All telephone lines, extensions and virtual mailboxes share these four ports. When
the Answer Position, for a telephone line, is set to “Automated Attendant” the call is immediately answered and is
played a customizable prompt. In addition, there are 10 single digit dialing menus that can be used to route
callers. Each menu has the ability to play five; day, lunch, night, holiday and temporary outgoing messages
(OGM) based on the time of day or day of week. The X-50 VoIP Telephone System also supports single digital
dialing and menu trees.
Automatic Daylight Savings (NTP)
When the X-50 VoIP Telephone System is connected to the Internet it will automatically synchronize the date an
time using Network Time Protocol (NTP). Therefore, when time changes for daylight savings, the system will
automatically change.
Automatic Hold
Automatic hold allows extension users to press a preprogrammed extension button (DSS) to announce a call
without pressing hold first. The telephone line call is automatically placed on hold. This allows busy extension
users, such as the attendant, to answer multiple calls very quickly.