ARRIS SBG6782 AC User Guide - Manual (Page 41)

Troubleshooting Tips
SBG6782-AC Wireless Cable Modem & Router • User Guide 32
365-095-23865 x.1
MODEM PROBLEM POSSIBLE SOLUTION
Wireless devices cannot send
or receive data (continued)
To temporarily eliminate the Security Mode as a potential issue,
disable security.
After resolving your problem, be sure to re-enable wireless
security.
On the Wireless Access Control Page, make sure the MAC
address for each affected wireless client is correctly listed.
Front Panel LED Icons and Error Conditions
The SBG6782-AC front panel LED icons provide status information for the following error
conditions:
Table 6 – Front Panel LED Icons and Error Conditions
LED ICON STATUS IF, DURING STARTUP: IF, DURING NORMAL
OPERATION
OFF Modem is not properly plugged
into the electrical outlet
Modem is unplugged
FLASHING Downstream receive channel
cannot be acquired Downstream channel is lost
FLASHING Upstream send channel cannot be
acquired
Upstream channel is lost
FLASHING IP registration is unsuccessful IP registration is lost
OFF LED is disabled LED is disabled
OFF LED is disabled LED is disabled
OFF No connected device is detected Device is disconnected