Thinklogical VX Routers Manual - Manual (Page 42)

®
VX Router Manual Rev. O September, 2014 Page 41
If leaving a voice message, please provide a preferred time to call back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated attendant
answering our main telephone switchboard after regular business hours and holidays. You can leave voice
messages for individuals at any time.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover sheet
and provide return contact information.
Product Support
Thinklogical ’s
® support personnel are available Monday through Friday from 8:30am to 5:00pm, Eastern Time
Zone. If your application might require assistance at some time outside of our normal business hours, please
contact us beforehand and we will do our best to make arrangements to help you with your Thinklogical
®
products.
Warranty
Thinklogical ® warrants this product against defects in materials and workmanship for a period of one year from
the date of delivery. Thinklogical
®
and its suppliers disclaim any and all other warranties.
Note: Thinklogical ® Inc. products carry a one year warranty, with longer term available at time of
purchase on most products. Please refer to your product invoice for your products Warranty
Terms & Conditions.
Defect remedy shall be, repair or replacement of the product, provided that the defective product is returned to
the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical
®
authorized dealer where you purchased the device,
or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
Return Authorization
If you have any issue with any Thinklogical product, have product questions or need technical assistance with
your Thinklogical system, please contact Customer Support at 1-800-291-3211 (USA only) or 1-203-647-
8700 and let us help.
If you must return a product to Thinklogical
®
directly, Customer Support will ask you to describe the problem
and will issue you a Return Merchandise Authorization number (RMA#).
Pack the device in its original box, if possible, and return it with the RMA# on the box.
Note: Do not return a product to Thinklogical ® without a Return Material Authorization Number.
Return address for products with Return Material Authorization:
Thinklogical, LLC ®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
PH: 800-291-3211 (USA only)