Warranty, Customer service, Returning products – Verilink AS420 (34-00294) Product Manual User Manual

Page 3: Safety precautions

Advertising
background image

iii

Caution: Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or
electrician, as appropriate.

Warranty

Verilink's product warranty covers repair or replacement of all equipment under normal use for
a five-year period from date of shipment. Replacement products may be new or reconditioned.
Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of the
initial warranty period, whichever is longer. Our in-house Repair Center services on a standard
10-workday-turnaround basis.

Customer Service

Verilink offers the following services:

Customer support is available by telephone 24 hours a day, 7 days a week. To speak
directly with a Verilink customer service representative, you may dial one of the
following numbers:

Technical Support

:

800 -285-2755 (toll-free)
256- 772- 3770 (local)

Sales and Marketing: 800-VERILINK (837-4546)

You can request sales and marketing information or pose a technical support question
about your Verilink product by contacting us at the e-mail addresses provided below.
Verilink will respond to e-mailed requests for support during regular business hours
(8–5 CST, Monday–Friday).

Sales and Marketing: [email protected]

Technical Support: [email protected]

Access the latest information about Verilink products, customer service, technical
support, latest news releases and more by visiting Verilink’s Internet Web site:
www.verilink.com.

Returning Products

A product must be assigned a Return Materials Authorization (RMA) number before it is sent
to Verilink for repair. An RMA number is issued by Verilink Customer Service at (800)
926-0085, ext. 2282.

Safety Precautions

When handling this equipment, follow these basic safety precautions to reduce the risk of elec-
tric shock and injury:

Follow all warnings and instructions marked on the product and in the manual.

Unplug the hardware from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a slightly damp cloth for cleaning.

Do not place this product on an unstable cart, stand, or table. It may fall, causing serious
damage to the product.

This product should be operated only from the type of power source indicated on the
marking label and manual. If you are unsure of the type of power supply you are using,
consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this product where the
cord interferes with the free movement of people.

Do not overload wall outlets and extension cords, as this can result in fire or electric
shock.

Never push objects of any kind into the unit. They may touch dangerous voltage points
or short out parts that could result in fire or electric shock. Never spill liquid of any kind
on this equipment.

Unplug the equipment from the wall outlet and refer servicing to qualified service
personnel under the following conditions:

When the power supply cord or plug is damaged or frayed.

If liquid has been spilled into the product.

If the product has been exposed to rain or water.

If the product has been dropped or if the housing has been damaged.

Advertising