SMA SC 500HE-20 Maintenance Manua - Manual (Page 56)

8 Contact SMA Solar Technology AG
56 SC500-800HE20-WH-en-10 Maintenance Manual
8 Contact
If you have technical problems concerning our products, contact the SMA Service Line. We require
the following information in order to provide you with the necessary assistance:
• Device type
• Serial number
• Fabrication version
• Installation address with GPS coordinates
• Plant name
• Pictures of the faulty components
• Type and number of connected PV modules
Country Company name Subsidiary SMA Service Line
Australia SMA Australia Pty Ltd. Sydney Toll free for Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Austria See Germany
Belgium SMA Benelux bvba/sprl Mechelen +32 15 286 730
Bulgaria See Greece
China SMA Beijing Commercial Company Ltd. Beijing +86 10 51501685-602
Czech Republic SMA Central & Eastern Europe s.r.o. Prague +420 235 010 417
Denmark See Germany
France SMA France S.A.S. Lyon Sunny Boy / Sunny Mini Central /
Sunny Tripower
Inverters: +33 472 09 04 40
Communication: +33 472 09 04 41
Sunny Island: +33 472 09 04 42
Sunny Central: +33 472 09 04 43
Germany SMA Solar Technology AG Niestetal Sunny Boy / Sunny Mini Central /
Sunny Tripower
Inverters: +49 561 9522-1499
Communication: +49 561 9522-2499
SMS with “Rückruf“: +49 176 888 222 44
Sunny Island:
+49 561 9522-399
Sunny Central: +49 561 9522-299
Greece SMA Hellas AE Athens +30 210 9856-666
Hungary See Czech Republic
India SMA Solar India Pvt. Ltd. Mumbai +91 22 61713844
Italy SMA Italia S.r.l. Milan +39 02 89347-299
Japan SMA Japan K.K. Tokyo +81 3 3451 9530
Korea SMA Technology Korea Co., Ltd. Seoul +82 2 508-8599
Luxembourg See Belgium