iSys i24 Direct Imaging Printer - Manual (Page 31)

i24 USERS GUIDE - 3.31.2005 30
13 i24 THERMAL PLOTTER WARRANTY
iSys - The Imaging Systems Group Inc. (iSys) warrants the i24 Thermal Plotter (Product) to be free
from defects in materials and workmanship for a period of six months from the date of delivery, subject
to local statutory requirements and the terms, conditions, restrictions, limitations and qualifications
contained herein.
iSys warrants the performance of the thermal print head (TPH) and will replace the TPH (to a maximum of
one head per any warranty period) if, ten image nibs across the width of the TPH or two or more adjacent
image nibs in the TPH do not form an image and the Product usage is within the following limits:
Thermal Paper Warranty – 6 Months or 100,000 linear feet, which ever occurs first
Film Warranty – Film usage is not warranted
iSys warrants the Product to be free from defects in material and workmanship occurring under normal
usage, within the normal operating range and duty cycles specified. If the iSys Customer Service
Representative Department receives notice of such defects during the warranty period, iSys at its option,
and within a reasonable time, will repair or replace the defective Product. A certified iSys service
representative shall perform repairs, and such repairs, at the option of iSys, may be performed at the
customer site, a dealer site, a service depot or the factory. Replacement Product, at the option of iSys,
may be either new or equivalent in performance to new. A signed and dated receipt from the original
carrier or iSys dealer delivering the Product defines delivery.
iSys does not warrant the operation of the Product to be uninterrupted or error free. iSys assumes no
liability for and holds itself harmless against any claims of consequential costs or damages which may
arise from interruption or error in the operation of the Product.
iSys does not warrant defects, malfunctions and/or failures, which in its opinion, result from conditions of
improper use, abuse, neglect, operation outside the published environmental specifications, improper site
preparation and maintenance, the use of unqualified or unauthorized media (papers, films, toners, inks,
fusers or belts), inadequate preventative maintenance, unauthorized modifications or unauthorized
maintenance. Such conditions shall render this warranty void and otherwise release iSys from its liability
under this Product warranty. Consumables are non-warranty items.
All product returned to factory must be accompanied by an RMA number, obtained by calling the iSys
Service Department at 403.204.5200. Shipping and handling charges to vendor for repair are the sole
responsibility of the customer. iSys will cover shipping charges on the return of the repaired unit for the
term of the warranty as stated above. Shipping will consist of Standard Shipment level or Best Effort.
Accelerated or Premium Shipping Service is available but costs will be fully born by customer. Any
international duties and taxes payable on transporting the repaired unit across international borders will
be the responsibility of the customer. The i24 Thermal Plotter is a Canadian made product and therefore
falls under the import/export laws of NAFTA.
A written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and
serial numbers of the Product must accompany any request or claim for work to be preformed under this
Limited Warranty.
Additional information on obtaining service under this Limited Warranty or for obtaining Extended
Warranty coverage contact iSys – The Imaging Systems Group directly at 866.415.iSys (4797) or at
403.204.5200.
TO THE EXTENT ALLOWED BY LOCAL LAW, THIS
WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND THE
IMAGING SYSTEMS GROUP INC. SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES
INCLUDING, BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND QUALITY
SATISFACTION. THE WARRANTY TERMS
CONTAINED HEREIN, EXCEPT TO THE EXTENT
LAWFULLY PREMITTED, DO NOT EXCLUDE,
RESTRICT OR MODIFY AND ARE IN ADDITION TO
APPLICABLE STATUTORY RIGHTS. USE OF THE
PRODUCT CONSTITUTES ACCEPTANCE OF THIS
WARRANTY.
Corporate Headquarters:
iSys – The Imaging Systems
Group Inc.
911-28
th Street NE Calgary AB
T2A 7X1
www.isys-group.com