Experiencing frequent or recurring paper jams, Paper jam locations – HP LaserJet Pro 4001dw Monochrome Wireless Printer User Manual
Page 76
Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the
problem continue with the next step until you have resolved the problem.
1.
If paper has jammed in the printer, clear the jam and then print a configuration page to test the
printer.
2.
Check that the tray is configured for the correct paper size and type on the printer control panel.
Adjust paper settings if necessary.
a.
Press the
OK
button to display the Home screen. Use the arrow buttons to navigate to
Setup
,
and then press the
OK
button again.
b.
Use the arrow buttons and the
OK
button to navigate to and open the
Paper setup
menu.
c.
Select the tray from the list.
d.
Select
Paper Type
and then select the type of paper that is in the tray.
e.
Select
Paper Size
and then select the size of paper that is in the tray.
3.
Turn the printer off, wait 30 seconds, and then turn it on again.
4.
Print a cleaning page to remove excess toner from inside the printer.
a.
On the printer control panel, press the
OK
button to display the Home screen. Use the arrow
buttons to navigate to
Setup
, and then press the
OK
button again.
b.
Use the arrow buttons and the
OK
button to navigate to and open the following menus:
i.
Printer Maintenance
ii.
Print Quality Tools
iii.
Cleaning Page
Press
OK
.
c.
Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5.
Print a configuration page to test the printer.
a.
On the printer control panel, press the
OK
button to display the Home screen. Use the arrow
buttons to navigate to
Setup
, and then press the
OK
button again.
b.
Use the arrow buttons and the
OK
button to navigate to and open the following menus:
i.
Reports
ii.
Printer Configuration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer
support.
Paper jam locations
Jams can occur in these locations.
Experiencing frequent or recurring paper jams?
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