HP LaserJet Pro 4001dw Monochrome Wireless Printer - Manual (Page 97)

11. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
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12. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at
www.hp.com/go/contactHP .
13.10, 13.11, 13.13 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
Recommended action for customers
● 13.10, 13.11, 13.13 jam error in the output bin
NOTE: Although the jam reports as an output bin jam the paper might be jammed in the rear door.
1. If paper is visible in the output bin, grasp the leading edge and remove it.
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88 Chapter 6 Solve problems