Overcome lost passwords – Epiphan Pearl Mini Live Video Production System User Manual
Page 154
Pearl Mini User Guide
Overcome lost passwords
a per-channel basis.
Clearing a user’s password will cause that user to be logged out. Be ready to log back in with the
new admin password. If viewers are watching the broadcast when the viewer password is cleared
they will be logged out. Viewers may need to refresh their browser window or press play in their
media player to trigger the login prompt.
To clear a user’s password:
1. Login to the Admin panel as
admin
.
2. From the Configuration menu, select
Security
. The Security configuration page opens.
3. Highlight and delete the current password for the selected user level. Eight dots mask the password
regardless of the password's actual length (and appears even if no password is set).
4. Highlight and delete the
confirmation password
for the selected user, then click
Apply
.
5. If you were logged in as the user whose password you just cleared, you are logged out and must log
back in without a password. If you cleared the viewer’s password, all viewer streams will pause until
they log in without a password.
To clear a user’s password on a specific channel:
1. Login to the Admin panel as
admin
.
2. From the Channel menu, select a channel and click
Streaming
. The channel's Streaming configuration
page opens.
3. From the Access control section, do one of the following:
a. Clear the
viewer password
field.
b. Select
Use global settings
from the access control drop down.
4. Click
Apply
.
Overcome lost passwords
If you have lost the password for the operator or viewer account, you can log in to the Admin panel and reset
the password using the procedure described in
.
If you have lost the admin password and you have remote support enabled on the system, contact Epiphan
Support
to request a remote password reset. If remote support is disabled, you must return the system
to Epiphan for password recovery. Contact Epiphan
.
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