Hp support, Online support, Customer support for computers – HP Z2 G9 Mini Workstation User Manual

Page 32: Advisories or bulletins and notices, Product change notifications, Calling support, Omer support for computers, Dvisories or bulletins and notices, Oduct change notifications, Ling support

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HP Support

This section outlines the different ways to contact HP support.

Online support

Online support resources include web-based troubleshooting tools, technical knowledge databases, driver

and patch downloads, online communities, and product change notification services.

The following websites are also available to you:

http://www.hp.com

—Provides useful product information.

http://www.hp.com/support

—Provides the latest online documentation, worldwide technical support,

and access to software and drivers for computers.

Customer support for computers

To look for different types of troubleshooting topics, follow these steps.

1.

Go to

http://www.hp.com/support

.

2.

Search for your product.

3.

Select Troubleshooting.

4.

Select the problem that you are troubleshooting.

Advisories or bulletins and notices

Go to the HP Support site to find advisories or bulletins and notices.

1.

Go to

http://www.hp.com/support

.

2.

Select your product.

3.

Select Advisories or Bulletins and Notices.

4.

Select an item to view.

Product Change Notifications

Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30- to

60-day window of the effective date of the change in the manufacturing process.

PCNs give you advance notice of changes to your product, such as an updated BIOS version that you might

decide to download before the product change is required. To view a list of PCNs, go to the Bulletins and

Notices page for your product.

Calling support

At times, you might encounter an issue that requires support. Before you call support, take these actions to

prepare.

Have the computer readily accessible.

Write down the computer serial number, product number, model name, and model number and have them

in front of you. This information is provided on labels. The labels might be on the bottom of the computer,

on the rear panel of the computer, or under the service door.

Note any applicable error messages.

26

Chapter 7 Maintenance, diagnostics, and minor troubleshooting

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