Installing hp pc hardware diagnostics windows, Using hp pc hardware diagnostics uefi, Talling hp pc hardware diagnostics windows – HP Z2 G9 Mini Workstation User Manual

Page 36: Sing hp pc hardware diagnostics uefi

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Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

1.

Select the Microsoft Store app on your desktop.

– or –
Select the Search icon (select products only) in the taskbar, and then type

Microsoft Store

.

2.

Enter

HP PC Hardware Diagnostics Windows

in the Microsoft Store search box.

3.

Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE:

For some products, you might have to download the software to a USB flash drive by using the

product name or number.

1.

Go to

http://www.hp.com/support

.

2.

Select Software and Drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash

drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

NOTE:

For some products, you must use a Windows computer and a USB flash drive to download and create

the HP UEFI support environment because only .exe files are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 31

.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated.

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Chapter 8 Using HP PC Hardware Diagnostics

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