Using hp pc hardware diagnostics, Accessing hp pc hardware diagnostics windows, Sing hp pc hardware diagnostics – HP Z2 G9 Mini Workstation User Manual
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Using HP PC Hardware Diagnostics
8
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and
install it. To download HP PC Hardware Diagnostics Windows, see
Downloading HP PC Hardware Diagnostics
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲
You have several options after you receive a failure ID:
●
Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
●
Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
●
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the
Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1.
Select the Start button, and then select HP Help and Support.
2.
Select HP PC Hardware Diagnostics Windows.
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Chapter 8 Using HP PC Hardware Diagnostics